Claims Process
What to expect if your vehicle needs a covered repair.
If something goes wrong, the process should feel straightforward. This page walks you through the basics so you know what to expect and where to go next.
How a claim typically works.
If a covered vehicle has a mechanical issue, the first step is taking it to a licensed repair facility for diagnosis. From there, the shop can contact the claims team so covered repairs can be reviewed and processed based on the plan terms.
What helps claims move faster.
Using a licensed shop, having your plan information ready, and following the repair authorization process can help avoid delays. Silver Creek also keeps direct support contacts visible so drivers know where to start.
Step 1: Diagnostic visit
Bring the vehicle to a repair facility and have the issue diagnosed before repairs begin.
Step 2: Claims review
The repair facility contacts the claims department to review the covered failure and next steps.
Step 3: Approved repair path
Once the covered repair is authorized, the shop can move forward under the plan process.
Need protection before the repair bill hits?
Most people start looking at claims after something goes wrong. If you are still comparing coverage before a breakdown, request a quote now and review plan options before you are forced into a large out-of-pocket repair.